Name :Ali Raza
Time slot :10 to 12
Dear Sir or Madam,
I thought that you should know about my recent experience at your hotel in my summer holidays . I
took a room for each night that was on sixth floor of your hotel. Yours hotel lobby’s ambiance was very
marvelous and beautiful. Rooms was also very neat and clean, but your rooms ac was not working well .
It was giving hot wind during an extreme hot weather. The night was so suffocated night for me
When I call at your reception from my room . Although hotel staff was very corporative, they can’t
resolve my problem. The reason was that they don’t have the staff on duty who can fix it well. They ask
staff is not available on night shift.
In my point of view, for this problem I have a solution. You should hire substitution staff. They can work
on night shifts. You have to facilitate your guests as you can.
Please let me know about my suggestion.
Sincerely,
Alex hales